To return your product, just head to our online returns portal. You’ll just need to tell us what you’re returning and why (and if you’re asking for an exchange don’t forget to include those details too), and generate a prepaid label.

Returns are free from the UK and Europe, but you will need to pay to get it back to us if you’re elsewhere in the world. If you no longer have your returns form, just drop us an email at hello@what2b.com and we'll send a fresh one over to you.

For all returns, we recommend that you retain proof of postage until you hear from us, to avoid any ambiguity in case of loss or delay.